Privacy Policy
Last updated: August 2026
wineNZ.com is operated by The Winery New Zealand Ltd. This policy explains what personal information we collect, why we collect it, and what rights you have over it.
What we collect
We collect personal information when you register an account, place an order, sign up to our newsletter, or contact us. Depending on what you're doing on the site, this may include your name, email address, billing and delivery addresses, phone number, and payment details. You can browse the site without giving us any of this.
Why we collect it
We use your information to:
- Process and deliver your order, including sharing your delivery address with our couriers and customs where required for international shipping.
- Send order confirmations and updates.
- Send our newsletter, if you've subscribed — with news, offers and new releases. You can unsubscribe at any time using the link at the bottom of any email we send.
- Meet our legal obligations, including age verification for alcohol sales and any customs or export documentation your country requires.
We don't sell, rent or trade your personal information to anyone. We only share it with the people who need it to get your order to you — our courier and customs partners, and our payment provider — and only for that purpose.
Payment information
Card payments are processed through a secure, PCI-compliant payment gateway. Your card details are encrypted and go straight to the payment gateway; we don't see or store your full card number on our own servers.
Cookies
We use cookies to remember what's in your cart and to keep you logged in between pages. Most browsers let you block or delete cookies if you'd rather not accept them, though parts of the site — like the shopping cart — won't work properly without them.
How long we keep your information
We keep order and account information for as long as your account is active, and for as long afterwards as we're required to by tax and business record-keeping law. If you ask us to delete your account, we'll remove what we can and retain only what we're legally obliged to keep.
Sending information overseas
Because we ship worldwide, some of your information — your delivery address, for instance — is necessarily sent overseas, to couriers and customs authorities in the destination country. Our payment and email providers may also process data outside New Zealand. Where this happens, we use providers who meet recognised data protection standards.
Your rights
Under the New Zealand Privacy Act 2020, you can ask us what personal information we hold about you, and ask us to correct it if it's wrong. If you're contacting us from the UK, EU or another jurisdiction with its own privacy law, you may have further rights under that law, including the right to ask us to delete your information. To make any of these requests, contact us using the details below.
Security
We use industry-standard security measures, including SSL encryption, to protect your information while it's on our site and in transit to our payment gateway. No system is completely immune to risk, but we take reasonable steps to keep your information safe and will let you know if a breach affects you.
Changes to this policy
If we change this policy, we'll update this page and change the "last updated" date above.
Contact us
If you have any questions about this policy or want to make a request about your personal information, get in touch:
The Winery 27 Ramshaw Lane Arrowtown New Zealand
Email: orders@winenz.com Phone: +64 3 409 2226
See also our Terms and Conditions.